We apply a warranty period of 6 months on all necklaces, earrings, rings, and bracelets. Each situation is assessed individually. Please contact us at customerservice@urbanlabeljewelry.com and include the following information:
Please note: Losing the product or wear and tear due to normal use is not covered by the warranty.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 1-2 business days for your bank or credit card company to process and post the refund too.