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Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that the return shipment is at your own cost!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please contact us at support@urbanlabeljewelry.com and include the following information:

  • Order number
  • Full name
  • Date of purchase

If the refund request is accepted you will receive an email with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted. Also, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.